Support
One address, read by a person. There is no ticket system and no chat window, and we would rather say so than build a widget that makes it look like there is a team behind it.
Write to us
support@smartwaybuilds.ioWe answer in the order they arrive, usually within a working day or two. We are not promising a response time we cannot keep on a bad week, so treat that as what normally happens rather than a guarantee.
What to put in the email
- The address on your account, if you are writing from another.
- Which Build, and which step number.
- What you expected, and what happened instead.
- A screenshot if it is a visual problem. Blank out anything private first.
The ones that come up most
A prompt is not giving me what the Build said it would
These models give different answers to different people, so this happens. Tell us which Build, which step, and roughly what came back instead. If the tool has changed under us we will fix the Build for everybody, which is more useful than fixing it once for you.
I cannot sign in
Use the forgotten-password link on the sign-in page first, since that fixes most of it. If the reset email does not arrive within a few minutes, check the spam folder and then write to us with the address you signed up with.
I want to cancel
Your billing page has a cancel button and it takes two clicks. You do not need to email us to leave, and nothing here is designed to make you.
I was charged and I did not expect to be
Send us the date and the last four digits from the receipt Stripe emailed you, and we will look at it with you the same way we would want somebody to look at ours.
Will you build the thing for me?
No. We write the instructions and you do the building, which is the point. What we will do is get you unstuck on a step.
Things that are not support questions
Billing lives on your billing page, including cancelling and switching between monthly and annual. What we hold about you and how to have it deleted is on the privacy page.